Help and questions

Help & Questions

1. How can I track my order?

Once your order is confirmed, you will receive a confirmation email with a tracking number. As soon as your package is shipped, you will be able to track its delivery online.

2. What are the delivery times?

Our delivery times are 10 to 20 days depending on the destination and the carrier.

Each item is carefully prepared to ensure premium quality.

3. Are your items made of real fur?

Yes, our hats, coats, and bags are made from high-quality real fur, selected for its softness, durability, and luxurious appearance.

4. What payment methods do you accept?

We accept Bank Cards (Visa, Mastercard…).

All transactions are secure.

5. Can I return or exchange an item?

Yes. You have 14 days after receipt to request a return or exchange, provided the item has not been worn and remains in its original condition.

6. How can I contact you?

For any questions, you can write to us at info@lechemindelareine.com or via the contact form.

We generally respond within 24 hours.

7. Do you offer discounts or promo codes?

Yes, we sometimes offer seasonal promotions.

Currently:

•  REINE10 → -10%

•  REINE15 → -15%
(valid on certain real fur items)

8. How do I choose the right size?

A size guide is available on each product page to help you choose the perfect size.

9. Where can I see your new arrivals?

You can follow all our new arrivals on Instagram or by signing up for our newsletter.